Privacy Policy

Effective Date: 16th May, 2025

Welcome to Helmio ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit or use our web application, which provides AI-powered career recommendations, upskilling content, and interview preparation tools. We use **Clerk** as our authentication provider to ensure secure access to our platform.

1. Information We Collect

We collect the following types of information when you use our platform:

a. User-Provided Information

Name, email address, phone number (if applicable)
Resume uploads (PDF or document format)
Manually entered career data: skills, current role, degrees, goals
Payment information (processed via Razorpay)

b. Automatically Collected Information

Device and browser data
IP address, usage statistics, access time, referring URLs
Interaction with features such as recommendation history, bookmarks, or credit usage

2. How We Use Your Information

To personalize learning recommendations
To generate interview questions and answers based on your profile
To process payments and manage credit balances
To communicate important updates or service changes
To comply with legal obligations

3. Payments and Credit System

We use Razorpay as our secure payment gateway. We do not store your card or banking details on our servers.

Users can purchase 100 credits for ₹99 INR
Users can top-up credits (100 credits) for ₹120 INR
Credits are deducted when you generate:
- AI-powered learning recommendations
- Interview Q&A based on your resume
All payments are final and non-refundable

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties.

We may share your information only with:

Service providers (such as Razorpay and Clerk) who help operate our platform
Government authorities if required under law

All data sharing is governed by strict confidentiality and data protection obligations.

5. Google & Razorpay Compliance

Google Play Developer Policies (if applicable for any app version)
Razorpay’s Terms of Use, including their data privacy and transaction security guidelines
India's IT Act, 2000, and relevant data privacy norms

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account or data by contacting us at: support@uxmdesign.online

7. Your Privacy Rights

Access and update your information
Delete your account and associated data
Opt-out of marketing emails

For any privacy-related requests, email us at: info@uxmdesign.online

8. Security

We take all reasonable precautions to protect your personal data using encryption, firewalls, and secure data storage. However, no method of transmission over the Internet is 100% secure. Clerk manages authentication and user session security, ensuring that sensitive data is properly protected.

9. Children’s Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify users of significant changes through email or in-app notifications.

11. Contact Us

If you have questions about this policy, reach out to:

Email: info@uxmdesign.online

Company Name: UXM.Co

Location: Banglore, India